Contact Us

For all order-related questions, shipping inquiries, exchange requests, or general assistance, please feel free to contact us through any of the following channels.

WhatsApp Support

Need quick assistance? Contact our customer support team on WhatsApp for faster responses.

Email Support

For detailed inquiries, partnership opportunities, or business-related communication, please email us, and our team will get back to you as soon as possible.

Response Time

We aim to respond to all customer inquiries within 24 business hours.

Business Hours

Monday – Saturday
10:00 AM – 7:00 PM

Sunday & Public Holidays
Response times may be slightly delayed.

Need Help With Your Order?

Please include the following information when contacting us:

  • Full Name
  • Order Number
  • Registered Phone Number
  • Details of your inquiry

Providing complete information helps us resolve your issue more efficiently.

Shipping Information

We deliver orders across Pakistan.

Estimated delivery time:

  • Major Cities: 3–5 Working Days
  • Remote Areas: 5–7 Working Days

Delivery times may vary during sales, public holidays, or due to courier delays.

Exchange Requests

Customers may request an exchange within 7 days of receiving their order, subject to our Exchange Policy.

For claims regarding:

  • Wrong item received
  • Damaged item
  • Missing item
  • Defective product

A complete parcel opening video is mandatory.

The video must clearly show:

  • The unopened parcel
  • Shipping label
  • Opening process
  • All contents inside the package

Requests submitted without a complete parcel opening video may not qualify for review.

Why Shop With Nayleen?

✓ Premium Quality Products

✓ Secure Checkout

✓ Cash on Delivery Available

✓ Nationwide Delivery

✓ Responsive Customer Support

✓ 7-Day Exchange Policy

Our mission is to provide comfortable, stylish and confidence-boosting fashion essentials for women across Pakistan.

Still Need Assistance?

Our support team is always ready to help.

Get in touch with us today and we'll do our best to resolve your concern as quickly as possible.

Thank you for choosing Nayleen.pk.